Welcome to “Feature Friday”, a series of (typically short) videos which explain a feature, function, or technique.
Every once in a while I come across an installation that has inexplicable problems – little hiccoughs here and there. Not enough for the monitoring admin to throw up their hands in frustration, but enough to make people scratch their heads. Also not enough to make those admins open a ticket or even mention it to me when we’re talking casually.
Usually I (and the support team) hear about it, however, during upgrades. Because that’s when stuff just doesn’t work as expected. And often, this is because of permissions.
Before you even watch the video, let me lay some SolarWinds Orion wisdom on you: install as local administrator. Not admin equivalent. Not “Joe who has admin priviledges”. Not even DOMAIN admin. Local admin. Doing the install as anything else is going to cause you problems somewhere down the road.
BUT… if this is the first time you are hearing about this (because nobody reads the admin guide), what do you do with the install you already have in place? The answer to that lies in the video below, where my fellow Solarwinds Head Geeks Kong Yang, Patrick Hubbard, and I talk about how to verify and fix permission issues in Orion: